Filter the FAQs:

Are there any risks with microsuction?

Whenever anything is done to the ear, be it using cotton buds, ear syringing, cleaning with a probe and headlight or Ear Microsuction there are always risks. Those risks include hearing loss, tinnitus, trauma to the ear canal or eardrum, perforation of the eardrum and infection. Watch our video to find out more:

The risks are all very uncommon and we feel that, of all the techniques available, Ear Microsuction is the safest and most effective way to clean wax from the ear canal.

Can I book to see a specific consultant?

Most of our clinics are led by our highly trained and experienced Nurse Practitioners, however, if you would like to see a specific consultant please call Alex, our Practice Manager on 03455 27 27 27. She will be able to discuss this further with you and see what arrangements can be made for you.

Can my partner/friend come with me?

Unfortunately, during the current pandemic, we ask that you attend your appointment alone unless it is absolutely necessary for someone to attend with you.

Do I have to use ear drops before I come to see you?

Yes please, if you are able to use some Olive Oil drops in your ears for at least three days before your appointment it will help to soften the wax. This makes it easier for us to remove it all and makes the treatment more comfortable for you. If you need to see us urgently or there is a reason you are unable to use ear drops in your ears, please contact us for further advice.

Do you do discount for multiple bookings?

Yes, absolutely we understand that many people do have a recurring problem with their ears becoming blocked, so we are happy to provide discounts for multiple bookings. Please phone our team on 03455 27 27 27 for further details.​

Do you do gift vouchers?

Yes, we do. Please contact our team on 03455 27 27 27 and we will send one to you or to a different address if you wish.

Do you have a loyalty card?

Yes. We offer a Patient Loyalty Card which gives you your 5th microsuction treatment for 1/2 PRICE. Find out more here.

Do you have disabled access?

The majority of our clinics have disabled access. To look at a specific clinic’s facilities click here.

Do you only remove wax with a sucker? Can you remove by another method?

Sometimes if the wax is mainly in the outer part of the ear canal we can remove it with small scoops, a fine probe or pick it out with tiny forceps. If you would rather we tried this before the suction machine please ask.​

Does it hurt?

Not usually, however, it can be noisy and your ear canal skin is sensitive so we do everything we can to avoid touching it with the suction end.​

If you have had a lot of wax removed, it can sometimes leave the ear sensitive to cold weather and winds, so is advisable to keep the ear protected.

Does wax come back?

Wax often re-accumulates and many people like to have their ears cleaned on a regular basis. Typical time intervals are every 3, 6, 9 or 12 months. Of course, any time interval that suits you can be arranged.​

Guidance on Complaints or Concerns about care

We at Just Ears Clinic try to provide the best possible care and experience for patients who use our service.

If for any reason you are unhappy about the care you have received or would like to bring to our attention any aspect of our service that can be improved we would like to hear from you.​ Please email our Practice Manager at or call us on 03455 27 27 27.

How Much Does it Cost?

The cost of the consultation, microsuction treatment and after care advice is £89.00, payable either online prior to your appointment or by credit or debit card at the time of booking your appointment. (Please note we are unable to accept cheques or cash, unless by prior arrangement).

If our microsuction practitioner feels that it is necessary for you to return for a follow up appointment, this appointment will be £59.

How soon can I be seen?

We have frequent clinics and will try and accommodate you as soon as possible. Our online booking system allows you to find the soonest appointment by your choice of location. Use our online booking system to see appointment availability. ​

I had my ears cleared, but I’m still having trouble with them, what should I do?

We are very sorry to hear that. Please make an appointment to see us as soon as possible and we will see if there is anything we can do.

I have another question you haven’t answered here

We will be delighted to answer any questions. Please use the contact form.

I’ve had ear problems and surgery in the past, is microsuction safe for me?

Definitely, microsuction is the safest way to clean your ear because it is performed under direct vision through the microscope, which gives us a magnified view of what is going on. Ear syringing should be avoided if you have had previous surgery on your ears.​

What if I need to cancel?

For cancellations, if 48 hours’ notice is provided, we are happy to refund full clinic fee, unfortunately if less notice is given a refund is not possible because of the difficulty in filling clinic slots at short notice.

What if no wax is found?

If on examination there is no wax blocking your ears, we will reduce our fee to £59, which covers the cost of your consultation and examination. We will also be able to give you advice, arrange a private prescription (if necessary) or refer you to the necessary ENT provider or back to your GP.

Book Your Appointment Today!

Using our online booking system, you can view availability for all our clinics and have your appointment booked in less than 5 minutes. Our experienced practitioners look forward to seeing you soon!