The data we collect when you make an online booking is only used by us to help fulfil that booking. We may contact you in relation to this booking. When making an online booking no financial or card data is stored.
When making an online booking you will be asked some medical questions about your ear condition. In line with other medical information the data will be held for 7 years after you were last seen. The data is stored on secure servers owned by a company called Blueteq, who is the Software Development Company responsible for our booking system.
During the online booking process demographic data will be collected. This will be used to: send you your appointment /send you a reminder of your appointments / send you information about our products and services / send you information relating to care of your ears / send you news relating to ear care / give us information on how our patients located our services / contact your GP if necessary with information on our findings during your appointment
The information you supply to us on our contact form is sent to us by email and will only be used to fulfil your enquiry. Emails sent through the contact form are read and replied to accordingly. If an appointment is booked, then a copy of the email is logged onto our booking system for future reference and the email is then deleted. If no booking is made within a 30-day period the email is deleted.
Your data is also stored by the website as a record of your contact and deleted after 30 days.
We use Google Analytics to help us monitor visits to the website so that we can make improvements. The information collected is anonymous and is not used in a way that could identify you. We do not implement (or allow Google to) any tracking that could be used to target adverts to you.
If you would prefer us not to collect your website usage data you can opt out by disabling cookies using the cookie control popup on this website. You can also opt out of Google Analytics across all websites by visiting http://tools.google.com/dlpage/gaoptout.
You can find out more about how Google protects collected data at https://support.google.com/analytics/answer/6004245
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
The table below explains the cookies we use and why.
|Cookie preference||cookieconsent_status||This is used to remember your choice on whether to allow cookies on this website.|
|These cookies are essential to the functioning of the website and provide security and control access.|
|Cloudflare||__cfduid||This is set by Cloudflare which is used to provide security and speed up the website. More information can be found on Cloudflare’s website.|
|These cookies are set by Google Analytics and are used to monitor the pages you go to during a visit to the website. You can find out more about how we use Google Analytics above.|
|These cookies may be set when you watch YouTube videos that are on the website. They are used by YouTube to play the video and track it’s usage. We embed YouTube videos using privacy enhanced mode which stops YouTube from storing information about you unless you watch a video.|
|Used to provide and secure the booking form|
If you have consented to receive marketing emails from us we will store your name, email address and any preferences that you may have given us to make emails more relevant to your interests. We record basic statistics such as email opens and link clicks to help us monitor the effectiveness of our emails and improve their quality.
Links to unsubscribe from emails and to update your preference information are available in all of the emails that we send you.
We use 3rd party software for communication purposes for those people who have given consent to email marketing.
You have a number of rights that give you control over your personal data.
If you have any concerns or questions about how we handle your personal data or would like to exercise any of your legal rights you can get in touch by email or post.
Room 12, Pure Offices
Port View, One Port Way
Port Solent, PO6 4TY