November 30th, 2020 Article, Ears, Tips

3rd Time Lucky? One patients’ story about suffering at the hands of other providers before finding out why Just Ears offer the gold standard of Microsuction.

Unless you have been to see us, you may be fooled that other providers are giving you the best service. But increasingly we are talking to patients who have previously been to other providers and only now see why what we offer is different. How we are experts in ear care, not just adding another string to our bow.

A recent Emsworth patient Tony had been to see two different providers before he came to see us and was understandably worried considering one had actually made his ear bleed!

‘I have always had to have my ears unblocked on a regular basis; I just must produce a lot of wax. But after my GP practice stopped offering the service on the NHS, I was recommended a local provider also based at the practice. My one and only visit was memorable for all the wrong reasons. It was a very ‘home-made’ offering with the equipment and the set up but most of all the procedure was really uncomfortable and I actually came away with one of my ears bleeding.

Needless to say, I did not return, and I decided to use a well-known high street name assuming they would have the expertise, but once again I was wrong. This time the thing that concerned me was my confidence in the person who was doing the procedure. He did not seem comfortable with the equipment or explaining to me what he was doing, and I left feeling very uneasy with the service I had been given.

For my 3rd treatment I decided to look for an ENT consultant or someone who really knew what they were doing, and I was prepared to pay whatever needed to not have the past experiences again. I found Just Ears through a google search, and straight away I could see they were different, and I was pleasantly surprised at the price. They were clearly experts, and right from the first conversation, everything was explained to me and although apprehensive, I had much more confidence that this time would be different.

I was welcomed by Erik, an ENT Consultant and when I entered the room, I could already see that Just Ears were the real deal. The whole procedure was explained to me and the equipment used was far more superior than anything I had seen previously. Erik explained why it was so important to use a microscope for the procedure which neither of the past providers had used. Apart from slightly tickling, it was comfortable, gentle and pain free. Erik was able to remove a lot of wax and straight away I could hear clearly again. He then took me through the aftercare and gave me a patient loyalty card to use at future appointments.

I have been so thrilled with the whole experience Just Ears provided, I have been recommending all my friends and family to visit. Most of all they have restored my faith that there are companies out there who know what they are doing and genuinely care unlike the mickey mouse operations I had to unfortunately meet’.

To avoid the experience’s Tony had to go through, talk to us. Our friendly team are always happy to talk you through what will happen on the day and ease any concerns you may have. Contact us today on 03455 27 27 27 or book your appointment online.